Frequently Asked Questions
What does your 5 year guarantee cover?
The Tailormade no quibble 5 year guarantee covers any faulty component parts and any potential workmanship issues, our guarantee covers a comprehensive 5 year on site repair or remove repair and replace service, in the unlikely event that you require a service call after the 5 year period and we are driving past your door we will gladly drop in and generally resolve any issues there and then ( excludes normal wear and tear and wild party’s ! )
I have some very awkward looking shapes and angles in my windows, is it possible to manufacture and install your shutters to them?
There is always a professional solution to the multitude of angles and shapes found in windows be it timber framed – upvc or aluminium – a specialist shutter company will have come across at some point every size and shape of window panel imaginable and will have a solution to shutters to it, typically once an order is confirmed the whole process and how the installation is going to be carried out will be discussed in fine detail during the survey.
Do Tailormade Shutters survey and install there own work or do you use outside sources and sub contractors?
Tailormade shutters never use sub contractors or short term outside sources to carry out any installations or surveys all of our surveyors and installers are in house staff paid directly from the business and have undergone a quality and rigorous training schedule to be 110% competent with each and every product that we manufacture and install, in most cases our surveyors and installers have typically been involved in the window blind industry for many years, training of new installers will occasionally involve being on site during a regular installation with a fully qualified team of installers.
Will any of my personal information ever be sold or used for any other reason than the purchase of shutters from Tailormade?
We never use or sell any bank details or personal information to any outside organisations whatsoever other than for the sole reason we would have those details – which is for our customers to purchase our products. all Barclay’s card machines we operate for transactions are fully encrypted with the latest security codes and devices offering 100% security against any fraud and theft risks.